Organizing with Temp Workers / Actions at Temp Agencies

Submitted by laureakai on 27 September, 2008 - 08:47.

As the thread on Manpower is closed, a new one about temp agencies in general and strategies for organizing there.

We have had in Warsaw three concrete actions at temp agencies. There was also a very successful internet action.

In one action, a person was sent to work abroad. He was not paid overtime as promised and quit and came back to Poland. We visited the agency and also were able to tell potential workers about the situation. The action was successful in getting the owed money and a few people we know for sure decided not to use the agency. We also were able to spread info about the concrete employer abroad; the company it turned out was owned by a former luminary of Solidarity. Quite an embarrassment. Unfortunately we did not have the energy or resources to do more, which would have been advisable. We also tried to make sure that people who were going into the agency anyway got a leaflet with info about who they can contact in case of problems and what to do. This is a very concrete problem for people going to work abroad sometimes. In some areas, local labour unions are doing a lot to interface with immigrant labourers, but in some there is no contact. It is also the case that some people who are going to work abroad don't have any knowledge at all of some basic facts; for example that they should be paid extra for overtime.

In one case, somebody was employed here in Warsaw and it turned out had illegal working conditions in his contract. The temp agency of course had to realize this. It's an infringement which warrants them at least a fine and which can render the contract void and which can exempt the worker from performing the duties which breach the labour law. In this case, potential workers also got leaflets. Since this was at the local car factory, and since we had meant some unionists there before, we informed them about this. It turned out they already knew and even had tried to warn some workers about it, but only the one person we knew wanted to do anything about it; the others had decided that they'd rather shut up and do the job. We also know that after this campaign, they changed the contracts. We have an eye on this company but we haven't got any information about new abuses.

Finally, quite by accident, a year and a half ago, somebody wrote on our webpage (CIA) about students who got fucked when they were sent to Greece to work. Suddenly, people started to write about their experiences in detail. This then became a major image problem for the agency since when people googled it, the info from our page was the first thing they found. The agency itself then started to write some false testimonies about how great it was in Greece - under different names, all from the same IP. (We didn't publish them and pointed out that somebody was trying to do this.) We think that this was a good example of creating a place for the people who used this agency to share their experiences.

So, if considering doing something about the temp agencies, I could suggest the following (although not everything here may be feasible):

- Getting concrete information from people who used the agency about what happens there. This can even be solicited through leafletting at the agency.
- Creating some type of internet forum or meetings where people who have had problems can speak out.
- Bearing in mind that we want to shut down all the capitalists, but the people looking for a job may not, initial contact with people using the agency should contain practical advice which can be interesting and useful to them (about signing contracts, their rights, experiences, use of scab labour, contacts and what they can do if they have problems)
- With the exception of short-term actions focused on a particular case (ie John Doe didn't get paid), small, one - time protests may make us feel good, but they're basically like smashing the window of McD - symbolic, maybe even pleasant, but not going to accomplish much. Actions should be planned for as many locations as possible (if it is a global agency) and should be carried out with a long-term strategy.

Unfortunately I know that the last is the most problematic. Not only because of our limited time and resources, but also because of the tendencies of what I call "the action faction" to loose interest very quickly and be unwilling to sustain a longer campaign. The same goes for the workforce. I imagine that many in the temporary workforce may view their work situation differently than those in permanent employment (which is one of the main reasons employers love them - isn't it?).

Ultimately, a good action should involved at least some people who are using or have used the agency before, Therefore, if you do not already have these people with you, it probably makes the most sense to start out trying to win a few people over before the campaign gets in full swing.

Any comments / ideas about organizing with temp workers and against the agencies? I know that big organized labour have done some work in this area in the US and Canada, but we're not big organized labour. smile I know that some @s have had some experience with this.

27 September, 2008 - 09:47

I was a temp worker for 6-7 years, with a couple of agencies. Firstly some small ones, then a big, national one. I did some jobs for a day or two, and other jobs for up to two odd years.

In all of those, I looked for opportunities to organise. But basically apart from individual "resistance" (shirking) there was nothing.

The main problems were and are that workers at one agency don't really have that much in common. They may never see any other workers from the same agencies them. Many of the workers you work with are permanent, or from other agencies.

Other workers it your same agency will also have completely different conditions (at the different workplaces) and even different rates of exploitation - many big companies and public sector bodies negotiate discounted rates with single agencies to provide all their temps.

The other things you mention Laure, when individual agencies are breaking the law, to be honest I think would best be dealt with by conventional trade unions via legal processes.

In general I think that the best way to organise agency workers, and the only way I've personally had any success, is by doing so by workplace alongside permanent workers. Because it is permanent workers and temps in one enterprise that share that same conditions, that work together and hang out every day, faced the same work environment, the same excessive work rate, the same bullying manager...

Also of course, if you want a pay rise you need to ask your workplace boss, rather than the agency.

Like Devrim outlined on the other thread, if so and agencies are involved in things like organising mass scabbing on a dispute, then intervention at particular agencies would be useful. But otherwise I don't see that much as possible.

27 September, 2008 - 12:44

I was going to post on the Why do AF want to shut down Manpower?" thread, but as usual it turned into bickering, in-jokes and maundering shite.

So here is what i was going to post in that thread, until i saw this one, which looks like it might be more useful:

I wanted to hear peoples opinions on what do do about agency workers, direct action is fun but useless, information pickets making agency workers aware of rights etc are ok, but we need a longer term strategy. There are quite a lot of them (1.4m according to the TUC), and this number is increasing. They among the most exploited workers, and they are used as scabs. (here is a good report comissioned by the TUC on vulnerable workers, which includes agency workers - http://www.vulnerableworkers.org.uk/). So they are increasingly an important to organise, or at least have some sort of strategy for.

1. So, one way of dealing with the problem is to try and get them unionised. This might slightly help to improve their situation, and they would be much less willing to scab (They will still have very little power, and would still be rightly scared of being at all militant, since their rights are so limited they might stop getting work from the agency). Then we would continue to increase union density in all workplaces to the extent that unions are confident enough force real changes to how work is organised in this country, and agencies would be out of business. This would take a very long time.

2. Another way, which would be complimentary to the above way, could be to set up an agency as a workers coop with workers control. Now this could be a complete waste of time and energy! it would be hard work, and you would be competing with other agencies for contracts with employers. But you might be able to offer increased pay and better conditions as a coop, because there are no bloated managers and shareholders to feed, and (this would take research) it could even be competitive. Workers would prefer you, and you might be able to offer a cheaper contract to the employers, because of lower costs related to the bloated bosses and shareholders (it would take some research to work this out tho!) It would be useful to take the workers away from agencies willing to scab, and so if it worked it would strengthen the position of workers on strike. This, if it worked, could happen much sooner that #1. and it would compliment it.

But there are lots of problems with the coop idea! For example (and there will be other problems), your agency-coop being blacklisted by bosses and getting no contracts; or paying workers properly might mean that your agency is more expensive than Manpower, so Manpower gets the contracts. But this coop idea is an idea worth discussing properly.

What do people think?

27 September, 2008 - 16:13
Jonb wrote:

1. So, one way of dealing with the problem is to try and get them unionised. This might slightly help to improve their situation, and they would be much less willing to scab

Jon, I can see why you might think this if you have a romanticised view of trade unions. However, it doesn't tally with reality. Firstly, like I said agency workers work in all kinds of different workplaces. So having them all join one union, say Unite, would mean that most of them would be working in places organised by other unions (or more likely, of course, not organised at all).

Secondly, unions aren't great organisations that defend working people. They scab on each other en masse. People in different unions are hardly any more likely to not scab than non-union members. In local government for example in our July strike, Unite and UNISON struck, while GMB members scabbed. During the teachers strike, the NUT struck while all the other teaching unions and UNISON scabbed. The thing which stops workers scabbing is not union membership, but generalised militancy and workers solidarity. This takes years to build up, and there is no easy answer.

The same goes for union membership in general. Union membership only gives you benefits if workers are organised enough to take action in their own interests - so just recruiting agency workers is not enough.

Quote:
2. Another way, which would be complimentary to the above way, could be to set up an agency as a workers coop with workers control. Now this could be a complete waste of time and energy! it would be hard work, and you would be competing with other agencies for contracts with employers. But you might be able to offer increased pay and better conditions as a coop, because there are no bloated managers and shareholders to feed, and (this would take research) it could even be competitive. Workers would prefer you, and you might be able to offer a cheaper contract to the employers, because of lower costs related to the bloated bosses and shareholders (it would take some research to work this out tho!) It would be useful to take the workers away from agencies willing to scab, and so if it worked it would strengthen the position of workers on strike. This, if it worked, could happen much sooner that #1. and it would compliment it.

But there are lots of problems with the coop idea! For example (and there will be other problems), your agency-coop being blacklisted by bosses and getting no contracts; or paying workers properly might mean that your agency is more expensive than Manpower, so Manpower gets the contracts. But this coop idea is an idea worth discussing properly.

What do people think?

this workers co-op idea is well-intentioned, but the theory behind it is completely flawed. The idea has the same logic to starting up cooperative businesses instead of working in capitalist ones. These ideas were widely held in the workers movement in the past, but were demonstrated wrong over the past 200 years.

The problem with co-op's is that they still exist within the capitalist market system. They are subject to the same pressures from the market as capitalist businesses. If the price of the goods they provide on the market go down and profits fall, capitalist businesses have to cut wages and jobs. Workers can respond to this with industrial action. In co-op's they can't strike against themselves, so they're forced to lower their own wages and cut their own jobs. Either that or they'll go out of business.

So co-op's either maintain their principles and go under, or they become "successful" and just like all other capitalist businesses - see that there is no qualitative difference for workers between Waitrose (a co-op) and Sainsbury's for example.

27 September, 2008 - 18:58
Steven wrote:
Jon, I can see why you might think this if you have a romanticised view of trade unions.

Ok, no need to be patronising; i dont have a romanticised view of how the unions are. I was hypothesising circumstances where we might be able to make real changes to the conditions for agency workers. Im not sure how you think this is possible, perhaps you could comment.

I continued to say "Then we would continue to increase union density in all workplaces to the extent that unions are confident enough force real changes to how work is organised in this country, and agencies would be out of business." I am talking about how we might actually create circumstances where the lives of people in agency work might change, without merely telling them to 'have a revolution'. One strategy might be to unionise them, or we might just decide they are not worth any of our limited resources to organising with, and we concentrate on full-time workers.

steven wrote:
this workers co-op idea is well-intentioned, but the theory behind it is completely flawed. The idea has the same logic to starting up cooperative businesses instead of working in capitalist ones. These ideas were widely held in the workers movement in the past, but were demonstrated wrong over the past 200 years. The problem with co-op's is that they still exist within the capitalist market system.

I indicated that market pressures would be a problem, As i said, Manpower might be able to out-compete our coop-agency. There are many examples of workers coops being successful, and many examples of them failing.

But what alternatives are there, apart from hoping workers spontaneously make a revolution and bring everything into workers control? this wont happen any time soon, and so in the mean time we need to come up with real-world solutions that will inevitably not be as "pure" as many anarchists/left-libertarians would like. I think we should get involved in useful reforms of capitalism in the mean time.

This could mean trying to make the unions stronger, and for them to work for working people again, as you say, and indeed making radical democratic unions stronger, so that they can make meaningful reforms of work, until we are powerful enough to make fundamental changes. Increasing the power of the unions *is* a way to do this. And there are strategies for doing this, like the NSSN, or IWW base-unionism. This could also mean setting up an agency-coop. to assess it properly we would need to do some research into successful coops, market research and make a business plan etc.

But i would genuinely like to hear how you would improve conditions for agency workers.

27 September, 2008 - 20:37
Jonb wrote:
Steven wrote:
Jon, I can see why you might think this if you have a romanticised view of trade unions.

Ok, no need to be patronising; i dont have a romanticised view of how the unions are.

apologies, I don't mean to be patronising. However, I do believe you have a romanticised view of the unions, which you outlined further in this post, so I'll deal with that shortly.

Quote:
I was hypothesising circumstances where we might be able to make real changes to the conditions for agency workers. Im not sure how you think this is possible, perhaps you could comment.

I gave my comments on that in my first post.

Quote:
I continued to say "Then we would continue to increase union density in all workplaces to the extent that unions are confident enough force real changes to how work is organised in this country, and agencies would be out of business." I am talking about how we might actually create circumstances where the lives of people in agency work might change, without merely telling them to 'have a revolution'.

now, it is going to be difficult to have a serious conversation if you are going to use straw men like trying to say that my (or indeed anyone's) position is to just tell workers to make "revolution".

Quote:
One strategy might be to unionise them, or we might just decide they are not worth any of our limited resources to organising with, and we concentrate on full-time workers.

I think there are two problems with this statement. Firstly is the idea that "we" are separate from agency or permanent workers, and that it is our job to "organise" them: I don't see things like that. I'm a worker who shares a common interest with all other workers, so I want to do what I can to join together with other workers to deal collectively without common problems. Secondly, "unionisation" is not a strategy. Unionisation is not a benefit for working people. What benefits workers, is collective organisation and self-activity. Unions usually grow off the backs of that - but the unions are parasitical off that, an attempt to divert workers organisation into their own, divisive and anti-working class bureaucracy.

Quote:
steven wrote:
this workers co-op idea is well-intentioned, but the theory behind it is completely flawed. The idea has the same logic to starting up cooperative businesses instead of working in capitalist ones. These ideas were widely held in the workers movement in the past, but were demonstrated wrong over the past 200 years. The problem with co-op's is that they still exist within the capitalist market system.

I indicated that market pressures would be a problem, As i said, Manpower might be able to out-compete our coop-agency. There are many examples of workers coops being successful, and many examples of them failing.

any agency which took the lowest fee, and chucked workers when demand was low would outcompete a co-op. Please give me one example of a "successful" radical co-op, that has more than about five members or lasts longer than a couple of years.

Quote:

But what alternatives are there, apart from hoping workers spontaneously make a revolution and bring everything into workers control?

again, this is a strawman position

Quote:
this wont happen any time soon, and so in the mean time we need to come up with real-world solutions that will inevitably not be as "pure" as many anarchists/left-libertarians would like.

If you think starting some co-op of agency workers is a "real world solution" then by all means go do it, and report back to us. I outlined my real world solution in my first post, and you have completely ignored it. I'll give some specific examples of things are done below.

I think we should get involved in useful reforms of capitalism in the mean time.

Quote:
This could mean trying to make the unions stronger, and for them to work for working people again, as you say

unions have never worked for working people.

Quote:
, and indeed making radical democratic unions stronger, so that they can make meaningful reforms of work, until we are powerful enough to make fundamental changes. Increasing the power of the unions *is* a way to do this. And there are strategies for doing this, like the NSSN, or IWW base-unionism.

here your romanticism of the unions is clear. I would like to know what your personal experience of and involvement in unions is?

One thing unions certainly don't need, is more power. Unions consistently divide workers up so that different groups can be defeated one at a time, sabotage disputes, victimise militants, and are basically a radical part of the capitalist management structure.

Quote:
This could also mean setting up an agency-coop. to assess it properly we would need to do some research into successful coops, market research and make a business plan etc.

But i would genuinely like to hear how you would improve conditions for agency workers.

like I said, I outlined its in my first post:

Quote:
In general I think that the best way to organise agency workers, and the only way I've personally had any success, is by doing so by workplace alongside permanent workers. Because it is permanent workers and temps in one enterprise that share that same conditions, that work together and hang out every day, faced the same work environment, the same excessive work rate, the same bullying manager...
Also of course, if you want a pay rise you need to ask your workplace boss, rather than the agency.
Like Devrim outlined on the other thread, if so and agencies are involved in things like organising mass scabbing on a dispute, then intervention at particular agencies would be useful. But otherwise I don't see that much as possible.

If you want specifics, in my workplace I have helped agency workers with things like promised pay rises which weren't met, and in general try to help any who've been in post longer than one year be made permanent, as accords to my councils procedures. In doing that me and my permanent co-workers show support for the agency workers. Also which run focus on problems which affect all workers, like management bullying and excessive workloads, and to my union meetings we try to encourage agency workers to attend, as well as members of the unions, and non-union members, private contractors, etc. There we try to get everyone together to support one another; I have another thread about one current dispute attempting to get a sacked worker reinstated.

27 September, 2008 - 22:48

About unionizing temp workers: I was wondering what positions unions have on this and what the law in like in different countries. In Poland, quite technically, unions are not allowed to represent temps and contract workers in the workplace - in other words, they have some rights to bargain, intervene if somebody is to be laid off, etc., but not for temp workers. Therefore, although it is not forbidden to have them in unions, the limited power the unions have in representing them mean that few people want to join them and few unions look out for them. The only exception being that some unions want people to get full-time instead of temp contracts, so some unions try to intervene to get people hired permanently. That said, our union encourages those who normally are not unionizable to join.

Of course, many mainstream unions suck shit, so unionizing people isn't always what it's cracked up to be. Still, if temp workers were interested in some form of self-organization for common interests, this would be an improvement over doing nothing.

Yes, the organizing has to be done on workplace level.

The other issue - making sure that agencies aren't breaking the law, rather needs to cooperation of a few people working with an agency. There are many tricks and sometimes you need to find a couple of people who had the same problem or saw the same thing to prove a pattern.

To be honest, I don't know why straight unions would be better dealing with this than our comrades. Maybe where you're from your unions help non-members out, but not here. In terms of legal processes, as soon as any irregularity is found, the info can be sent to the Labour Inspector; the unions don't need to help here. The workers just need advice usually and anybody who has some basic knowledge of the labour law can help.

This is exactly the type of work the straight unions (at least here) have no interest in doing because it doesn't pay.

In terms of the temp work co-op, I'm sceptical. You'd still be dealing with exploiters who want cheap temp workers; the only benefit could be for workers if you would take a lower fee. But to me it would be like dealing with the devil on a regular basis. And I wonder what would happen the first time the crappy bosses called the co-op agency and said that a certain employee "isn't working out"?

28 September, 2008 - 09:22

just a few quick comments.
Temp workers are often much more expensive, it is the flexibility that employers are buying.
A temp agency run by workers: AFAIAW reseatch done on this suggests that it would be able to undercut other agencies and offer better pay in most circumstances. As to temp agencies being run as co-ops it would probaly work for very well difined groups in certain locations e.g. cycle couriers in London, but this isn't likely to have much impact on most temps situation so offers little in the way of the class struggle (though obv for workers who lives would be improved, it could be worthwhile). To be in any way effective as a statergy, temp agencies would have to run by national workers organisations with large enough resources to be able set up in all major cities, Unfortunately this would mean the mainstream unions at present, who seem unlikey eo do this and even if they did, would probaly compete with each other negating any benefits. It certainly would be possible IIRC there was a unoin run agency in the midlands in the eighties (i'm not at home so can't check) and of course the CGT 's work bereaus ( in very different times and circumstances).

Basically IF a worker run temp agency on a large enough scale did exist it would certainly be able to exert signifcant pressure, how likely it is that this could actually happen....

29 September, 2008 - 11:22
Quote:
this workers co-op idea is well-intentioned, but the theory behind it is completely flawed. The idea has the same logic to starting up cooperative businesses instead of working in capitalist ones. These ideas were widely held in the workers movement in the past, but were demonstrated wrong over the past 200 years.

I generally agree that co-ops don;t hold much weight, however there are clearly a few sectors where such an approach has its uses. Care work would be the obvious one simply because the pay through direct payments is not only better but also it would give the service user considerably more control over the care they receieve. Certainly most of the care agencies i've encountered have been abolsutely shit scared of their staff setting up co-ops or working out a direct payement arrangement on a one to one basis and if push had come to shove in one of my jobs and the agency started denying certain people work for making complaints then it would have been the most effective way to win no doubt.
This said i don't think that scenario is really applicable to a lot of other inudstries and certainly the idea that you could use it against offce or industrial based temp agencies like manpower is absurd, and yeah your right its ''revolutionary potential'' as a whole so to speak is pretty low. I'd be wary of dismissing it entirely though.

30 September, 2008 - 14:32
Steven. wrote:
So co-op's either maintain their principles and go under, or they become "successful" and just like all other capitalist businesses - see that there is no qualitative difference for workers between Waitrose (a co-op) and Sainsbury's for example.

I agree with you Steven but that's a bad example, Waitrose is a nicer place to work than Sainsbury's.