call centres
Articles about work, policy and workers' struggles in the service sector, as distinct from retail, energy and communications.
Civil service jobs 'to go overseas'
Thousands of civil service jobs could be moved to call centres overseas in a bid to save the government £1 billion, a union is claiming.
The Public and Commercial Services Union says a leaked document from the Department of Work and Pensions shows that Secretary of State John Hutton is considering the outsourcing plan, which would hit staff in call centres in job centres and benefit agencies.
Preliminary Notes on Recent Call Centre Struggles
Article on the growth of call centres and struggles within them, focussed on Brighton in the UK.
From undercurrent #8
Call centres are appearing everywhere. Representing a new way of integrating telecommunications and computer technology into the process of reshaping the division of labour, they are predominantly situated in the circulation process of capital - although some are within the production process itself. Bosses and politicians herald them as an example of the future of labour. Britain, whose national economy revolves around the finance sector, has 40% of the total call centres in Europe and this number is increasing every year. It is estimated that there are 350,000 workers employed in 4000 call centres, expected to rise to 500,000 in the next three years.(1)
Call Centers and Militant Inquiries - a Discussion
Review of Kolinko's book, Hotlines: Call Centre - Inquiry - Communism
from Riff-Raff #6
Kolinko
Hotlines: Call Centre - Inquiry - Communism
Published in Germany, October 2002
