Fight Like Hell for the Living: A Year of Struggle in UK Call Centres
After a year of disruption, reorganisation and loss in the UK’s call centres, this article surveys ongoing developments in call centre workers’ organising and considers the potential for long-term change. This article was first published by Notes from Below.
Predictive Dialing For Dollars: Phoning at the Cutting Edge of Technology
Submitted by Hieronymous on Jun 19 2020 15:01
In response to the release Boots Riley's film Sorry to Bother You in 2018, I wrote this piece about my own experience working in a call center -- and how it took place against the backdrop of my own political radicalization. I post it today in honor of Juneteenth, where my former union, ILWU, will shut down all 29 ports on the U.S. West Coast as part of protests against racism and police violence.
Workers Launch Wave of Wildcat Strikes As Trump Pushes for ‘Return to Work’ Amidst Exploding Coronavirus
Submitted by R Totale on Mar 26 2020 21:56
A report on the spread of wildcat strikes in response to the coronavirus in the US. This article was first published by It's Going Down.
Welcome to Call Centre Athens
An personal account of working in a Greek call centre. From The Barbarian Review.
The call centre diaries, part 2: performance review
Submitted by DanielBaker777 on Jan 3 2015 04:25
The second installment of this ongoing series details boss/worker relations at Manpower's National Recruitment Centre before and during a period of performance reviews, focusing in particular on the behaviour of one notorious member of management
The call centre diaries, part 1
Submitted by DanielBaker777 on Jul 11 2014 10:18
The Call Centre Diaries will be a semi regular series detailing my experiences as a precarious worker. To kick things off I’m going to share my experiences of working at Manpower, a major UK recruitment agency. Hopefully this won’t just touch on my experiences as a worker but also how the environment fostered in the kind of companies that thrive in economies structured around temporary contracts is adversely affecting the lives of both their own workers and the unemployed they are supposed to be finding work for.
Worker sabotage in a financial services call centre
An inspiring first person account of employee sabotage in a pensions call centre, where workers helped customers recoup forgotten pension benefits at the cost of the company in response to bullying management.
It makes us sick: notes on affective labour, sanity, and post-Fordism
Submitted by Ramona on Jun 27 2013 22:33
A slightly polished version of a short talk for a panel discussion on post-Fordism and mental health with Hannah Black and Mark Fisher, as part of Auto Italia South East's Immaterial Labour Isn't Working 2013 event series.
We have ways of making you talk!
Review Article Hotlines: Call Centre, Inquiry, Communism (Duisburg: Kolinko, 2002).
Off the clock
Submitted by Recomposition on Apr 13 2012 16:19
Jen Rogue writes about how our work life infiltrates itself into our dreams and technically amounts to unpaid labor.
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