The Call Centre Diaries will be a semi regular series detailing my experiences as a precarious worker. To kick things off I’m going to share my experiences of working at Manpower, a major UK recruitment agency. Hopefully this won’t just touch on my experiences as a worker but also how the environment fostered in the kind of companies that thrive in economies structured around temporary contracts is adversely affecting the lives of both their own workers and the unemployed they are supposed to be finding work for.
Review Article Hotlines: Call Centre, Inquiry, Communism (Duisburg: Kolinko, 2002).
An account of working on an HIV-aids helpline in San Francisco.