Holding the line: informal pace setting in the workplace

Juan Conatz recalls an experience working in a warehouse which was trying to increase productivity and the resistance that some of his co-workers responded with.

Submitted by Recomposition on December 20, 2011

Often when talking to people about their frustrations at work and the prospects for organizing, a common response is one of negativity and desperation.

“I could never get anything goin’ where I work!”
“Other people don’t care.”
“It would be too hard.”

These types of sentiments cut across industries and sectors. Even folks in officially unionized workplaces that have unaddressed grievances feel this way many times.

But while your preconceived ideas of what workplace organizing entails may clash with the obstacles you think of, other things going on in your workplace perfectly mesh with what we commonly call ‘job actions’. Slowdowns, work to rule and pace setting are all tactics that workers have used in response to management doing and saying things we don’t like. Most commonly, nowadays, it seems like our coworkers do these things as individuals, but when it expands beyond that…well, there’s an opportunity to get somewhere.

In early 2010, I was working at a warehouse as a forklift driver in Iowa City. Most of my day was spent on the shipping side of the building, pulling pallets off the production lines and staging them in a different area so they could eventually be loaded onto trucks. I also spent a fair amount of time loading these trucks, as well.

For the most part, the majority of my interaction with co-workers was limited to the other shipping forklift driver, the shipping manager and 2-3 temps who used a pallet jack to drop off pallets for me to stage.

The shipping manager, Phil, was basically a ‘lead’, with little power himself. Any power he had was mostly snitching power in that he directly answered to the Warehouse Supervisor. Phil was in his mid 40s and a casualty of the bad economy, being a recently laid of worker at a factory that made parts for General Motors.

The other guy I mainly worked with, Bill, was a late 30something lifelong factory & warehouse worker who was also a farmer. He was one of those guys you could tell thought of themselves as 38 going on 22. A hard drinker, he liked to talk massive amounts of shit (particularly to management) and was well liked by nearly everyone, including management. Management not only liked him, but was a bit uneasy around him, as his caustic way of interacting would often directly challenge the euphemism laden corporate style jargon and talk of management nowadays.

Me, Phil and Bill made a pretty decent team. Bill and I shared the work pretty evenly and even alternated types of work so we wouldn’t get bored doing the same thing over and over again. Phil went out of his way to make all the preparations necessary to make our work as easy as possible. He even helped us out if we fell behind and covered for us if we got there late or had to run to the gas station for something (a big company policy no-no).

Increased Overtime
When the company started requiring 10-15 hours of overtime a week, we’d start the day finding out what needed to be done by each of us, so at least 1 or 2 of us could leave early. And when the company started pressuring us to take 18 ½ hour shifts, Bill and I alternated them. But while we had some independence in our work, the ‘line leaders’ who were hired on with the company and did the setup, paperwork and headed up the lines the numerous temps worked on, did not. Some of them were being pressured to work 90 hour weeks.

While some of the single guys had no problem with this, and bragged and looked forward to their larger than usual paychecks, older line leaders and those with families were stressing out.

Because the warehouse wasn’t within walking distance of where I lived and the bus system didn’t run very late, some of my co-workers would give me a ride back home. One of the line leaders, I remember, seemed close to having a nervous breakdown due to the hours. At one point, she almost broke down crying halfway on the way to my house. The rest of us were a lot more tense and noticeably exhausted than usual.

Some of the other, older forklift drivers didn’t seem to mind the hours, though. Sure, they were aggravated…but they also walked with the limp. If you’ve ever worked in factories or warehouses, you’ve probably noticed there are people that have what I call the ‘The Factory Limp’. It’s something that you get from driving a forklift or standing on concrete for years, as well, as the inevitable injuries and long term stress such work does on your body. A lot of people in the industry above the age of 40 seem to have it. In my experience these folks have worked jobs like this for so long they’re used to the bullshit and they reluctantly accept their situation and will deflect any criticism of it because they don’t want to even think about it. Why dwell upon something you feel powerless to change?

Increasing Productivity & Our Pace Setting
While our hours were increasing, the company was also installing cameras and bringing in people from other divisions of the company to watch us work. These people were tasked with figuring out how we could work faster. Basically, their job was to squeeze as much productivity out of us as possible. Most of the lines running were already ‘fine-tuned’ for exact paces, down to how fast the conveyor belts ran. Bill and I had experience with these scum before so we agreed to set a pace far below what we knew we could do with the hope that whatever the rate was raised to, it would still be under or around what we could handle.

Apparently these pace setting people somehow knew this and our plan didn’t work. In fact, it seemed to possibly backfire, with Phil being moved to another shift against his will and a guy younger than all 3 of us replaced him.

Let me tell you something about young guys put into lead or management positions. There’s really only two types. There’s the smart, most likely college educated guy who feels he is eventually headed for a better job. He usually doesn’t try to bust your balls too much and try to whip you into superworker shape.

Then there’s the not-so-smart guy who thinks he is a superworker and knows it all. In reality, he may be fast, but the mistakes he makes along the way makes his quickness pointless. The only reason he gets into one of these positions is through his ass kissing, brown nosing or willingness to rat people out quick. This person is usually a rollover for higher management, as well. This new guy, Jesse, fit this mold to a tee.

On the first week as shipping lead Jesse tried telling me and Bill that the number of trucks we were expected to load would double. Right there, we realized that we didn’t fool the pace setting people and that also they moved in someone they felt would enforce these new requirements.

Bill and I talked again about setting our own pace, this time not as low though. In any case, the amount of trucks we were now expected to load was just not possible. Even working at breakneck speed and skipping various safety measures it wasn’t possible.

So we set the number of trucks we did each day and that’s what we did. Jesse kept on our ass about it but the amount of verbal abuse dished out by Bill towards him ended that. A typical interaction went like this:

Jesse: “You guys need to pick it up. We got 9 more trucks to do after lunch”

Me: “Well, that ain’t gonna happen. That’s impossible.”

Bill: “Hey, motherfucker, if you want this shit done, how bout getting your finger outta your ass, and then get off your fat fucking ass and help us?!”

Jesse: “That’s not my job.”

Bill: “That’s not your job? Then what is? Being a fat fucking cocksucker that’s constantly bitching? Get the fuck off the dock and let us work!”

Of course, even though I didn’t usually partake in this, I was always cracking up laughing and needless to say, we were eventually talked to by management.

For a couple days, Jesse and higher management left us alone. Jesse actually, somewhat out of the blue, began being nice to us and even buying us lunch. I’m assuming upper management schooled him in some standard management skills on how to handle angry employees as far as being friendly and all that. It’s an old technique: try and gain sympathy and gratitude through kind acts and workers will do want you want more easily. Most small businesses I’ve worked for have excelled at this strategy. If it was an effort to get us to work harder and meet this new quota, though, it failed.

Free pizza or no free pizza, we were now being made to work way more hours. We were now up to 85 hours a week like many others. Personally, it was starting to break me down. Hardly any sleep or days off was starting to make me see movements, and then eventually actual people out of the corner of my eye when I was driving. When I would jerk my head left or right there would be nothing there.

Organizer Training and Going out in flames
Right around this time I took advantage of my first weekend off in 3 weeks by heading up to the Twin Cities. I knew some people in the IWW through my membership in the Workers Solidarity Alliance and found out there was an organizer training. It ended up being really useful and I realized me and Bill were already doing some of the types of things you do when you organize.

Coming back armed with previously, only vaguely known knowledge, I started to try and identify how we could get some more resistance to the increased hours and productivity. But looking back, I can see that the hours were starting to get at me and was making bad judgements and not exploiting certain opportunities that came up.

For instance, during a cigarette break, Bill brought up an idea of circulating a petition against the hours and for hiring more people and then bringing it to the plant manager in a confrontational way. I tried to encourage him doing this, but in retrospect, I should have tried to meet up with him outside work so we could talk and get other people on board with creating this.

My work started getting sloppier and then I began getting confrontational with Jesse in the same way Bill was.

One day I walked in and learned that me and Bill had been split up and I was now going to work in a role that would mean even more hours and less days off. Unwisely, I exploded and got into a screaming match with the shipping manager, threatening to walk off the job, which I did, telling him to fellate me while yelling various insults towards his mother.

Although formal organizing efforts never happened on this particular job, I learned quite a bit. I learned how my own intense hatred of my work conditions and management could interfere with my goals. This is something I still struggle with. At times I’d rather try to provoke a fist fight or create a memorable scene rather than figure out a way to deal with my anger in a productive manner.

I also learned a lot about how we as workers will often be a part of what Stan Weir called ‘informal work groups’. We come up with our own ways to link with each other and resist what management wants out of us. And while the working class has changed in many ways since strikes and fighting back were fairly common, there is always going to be a natural urge to push back at this. These ‘informal work groups’ are the building blocks of solidarity and formal organizing campaigns. Realizing and utilizing this can only benefit our efforts to escape the daily grind of work and capitalism.

Originally posted: December 20, 2011 at Recomposition




12 years 5 months ago

In reply to by libcom.org

Submitted by Ernestine on December 21, 2011

This is really insightful. Reminds me of the 'mistakes' I made losing my temper when I was facing redundancy. The trouble is the more we care about our work the more we are at the mercy of manipulators. I wish I'd had more contact with like-minded folk at the time - working part-time made this more difficult, but I'll be more prepared after this.


12 years 5 months ago

In reply to by libcom.org

Submitted by Steven. on December 22, 2011

Hey, good article, thanks for writing it.

At the end you say that your anger at the conditions became too much, and were a barrier to organising. TBH the conditions you describe, working 85 hour weeks at high speed, etc are pretty unbearable, and you describe the effects it had started to have on you - hallucinations etc.

At the end of the day, you have to look after yourself and your own health. There's no point being a martyr to the anarchy, trying to stay at a crap job just to organise. The job market is bad, but if you can get something better then there is no shame in that. Maybe their staff turnover will end up being so high it will reduce their productivity, so they may have to do something about it anyway. And you did try!

A couple of things about the article: you referred to the IWW and WSA without explaining what they are - it's probably best to expand on the names the first time you mention them, or provide a hyperlink or something.

Finally the shipping sector is for actual ships, distribution is the sector for this kind of work. And "workplace groups" is a tag for more formal workplace groups, rather than informal ones, for future reference!

Juan Conatz

12 years 5 months ago

In reply to by libcom.org

Submitted by Juan Conatz on December 22, 2011

Thanks Steven, I meant to hyperlink WSA and IWW but forgot. I did a real bad job editing this, and no one else noticed it, so I had to go back and re-edit it after it had already been posted.


12 years 5 months ago

In reply to by libcom.org

Submitted by syndicalist on December 28, 2011

In the main Juan, I enjoyed the article. I think the piece reflects many of our experiances and observations...being a former warhouseman and factory worker, yeah, the ole kiss-ass foreman .... gotta "love" 'em.

While I may not fully share the politics of Wier and Glaberman, I think the question, rather, the expoeriance of "informal organization" is factual and realistic in our lives.
My own experiance, as a concious anarcho-syndicalist, is how to transform informality into fomrality without losing the informality. Anotherwords, informality allows for some stuff to get done without a lot of "channels"...it can also bring in some who would not normally want to be a "doer" .... but sometimes we lose that informality when, say, we organize a more formal and beyond our department (or whatever) structure (like a union or workplace-wide committee). Sometimes some coworkers will pull back a bit, will create different "trust" tests or say "You're different now" when, in fact, you may have more burdens and stresses that come from being outside a small workgroup, lunchtime card playing group or what have you.

Anyway, good stuff and an experiance to build off of.

Juan Conatz

12 years 4 months ago

In reply to by libcom.org

Submitted by Juan Conatz on January 30, 2012

Added a simple PDF of this piece in pamphlet form that was handed out at a Omaha IWW Organizer Training.