Processed World #1

Are you doing the processing...
...or are you being processed?

Issue 1: April 1981 from

Submitted by ludd on December 28, 2010

Table of Contents

Submitted by ludd on December 28, 2010

Hello Out There...

Manuscript Found in a Typewriter
Ruminations on the return to the office after some time off - essay by Chris Winks

Office Workers on Strike: San Francisco 1981
Analysis of 1980-81 Blue Shield strike in San Francisco - article by Lucius Cabins

New Information Technology: For What?
How new information technologies are being implemented, and how they might be used in a world based on free social relations - article by Tom Athanisou

San Francisco 1987 -- Would You Believe It?
Insurrection in San Francisco beginning with the occupation of the Bank of America bulidings by the workers inside - fiction by Lucius Cabins

9 to 5: We're So Pretty. . . Pretty Vacant!
Review of Fonda/Parton/Tomlin movie "9 to 5" - review by Caitlin Manning


9 to 5: We're So Pretty. . . Pretty Vacant!

Nine To Five directed by Colin Higgins, story by Colin Higgins, Patricia Resnick, starring Lily Tomlin, Jane Funda, Dolly Parton

Reviewed by Caitlin Manning

Submitted by ludd on January 20, 2010

When I went to see the movie the day it opened in San Francisco, I got the impression that, like me, many people in the audience were office workers, curious to see how the film portrayed a world that was very familiar to them, We'd been hearing about the movie for weeks, thanks partly to Jane Fonda's propaganda on its "feminist" themes, and its relevance to working women.

The action is instigated by the humiliations and frustrations suffered by women at the hands of their male boss. Three secretaries work in the same office of a large corporation: Dolly Parton, as a wholesome, down-home sex-bomb with a wholesome, down-home husband; Lily Tomlin, as a wised-up, hard-working widow with a family to support and repeatedly frustrated executive ambitions; and Jane Fonda, as a marmish, naive middle-aged divorèe newly thrown into the working world when her husband jilted her for his swinging secretary.

In several all-too-typical sequences we see how these women are wronged by their boss, a caricature of back-stabbing, slave-driving, male chauvinist idiocy. He constantly insults and offends his underlings and forces them to do demeaning favors for him. Worse still, he fires one unjustly and covers for his own incompetence by taking credit for the ideas of the Tomlin character, who, by contrast, is super efficient and bright.

From the very beginning, though, poignant depictions of the miseries of office work are lightened up with absurd exaggerations and knee-slapping humor. The emotional impact of seeing one's own experience more or less accurately portrayed as a common plight is dissolved in hilarious fantasy. Not that zany farce and serious social comment can't mix. A play like Dario Fo's We Ca, It Pay, We Won't Pay, performed by the S.F. Mime Troupe last year, is one example. But socially conscious comedy has to be careful of what it makes audiences laugh at, and Nine To Five isn't.

For instance, it doesn't take a feminist to see that Dolly Parton's casting is a classic case of spectacular sexploitation. It was clearly not Parton's acting that got her this role. Although her charismatic personality goes well with the wry, gutsy lines in her part, she delivers all her lines in the same flat tone. Ostensibly, the movie attacks the on-the-job sexist abuses that have been important targets for the women's movement. But the fascinations of Parton's figure were clearly not lost on the director. The way she is filmed, always in astonishingly high spiked heels and skin-tight tops revealing several inches of cleavage, is calculated to direct the viewer's attention to her voluminous chest.

In fact, the film's critique of sexual oppression is as shallow as Parton's cleavage is deep. The drooling sex-maniacal boss is masculine evil incarnate, and Parton, despite her provocative dress, is merely his upstanding, innocent victim. I don't mean to imply that women aren't sexually victimized, at work and elsewhere. But the reality of relations between the sexes is a lot more subtle. Sure, it's sad and frustrating that women can't dress in an even mildly "sexy" way, or show warmth and openness, without provoking unwanted aggressive come-ons or verbal harassment. On the other hand, women are often complicit in their own oppression by creating and using "sex object" images of themselves. But this film doesn't help us understand either problem.

The "fantasy" sequence*--as if the whole film wasn't fantasy to begin with--are likewise two-dimensional. The three women get stoned and one by one describe how they'd like to avenge themselves on their boss. A potentially great device, both for showing the deep contradictions in worker's feelings about their collective plight, and for introducing possible resolutions to it, is wasted on silly wish-fulfillment.

Tomlin's fantasy, complete with Disney-cartoon animals and Tinkerbelle glitter, at least has the grace to admit it's a fairy tale. But Parton's fantasy is a simple role reversal. She imagines having the same power over her boss that he holds over her in reality--the power to treat him like a slave and humiliate him sexually. As though we would be any freer if women were just as sadistic and sex obsessed as men like him! Fonda's, where she appears as a cool slick "white huntress" whose bullets send video display terminals flying satisfyingly apart in showers of glass, isn't much better. For one thing, her acting is dreadful. Throughout the movie, she just can't help playing herself, which is not what the script calls for.

According to the hype, Fonda was a big mover behind this production. She has the reputation, especially since teaming up with Tom Hayden, of being the most "political" of Hollywood actresses. That she could have insisted on the political value of this film is another example of the depth of her political thinking. It isn't only that Fonda talked it up as feminist when it's so obviously sexploitative. The whole plot trivializes the situation of office workers, especially the resolution. The women kidnap their boss and chain him in the bedroom of his mansion, while they transform the office to their liking. They bring in flowers, redecorate in bright colors, introduce flex-time, a day-care center, and an AA program for employees. These changes make everyone happy and result in a 20 % increase in productivity, to the great pleasure of 'he Chairman of the Board. The movie ends triumphantly for the secretaries when the boss, ready to turn them in to the police, is forced to acknowledge and support the improvements and the indispensability of his secretaries in front of the Chairman of the Board, As a reward, the boss is dispatched to Brazil on a special corporate assignment. Justice prevails and everyone lives happily ever after.

Once again, the problem is not so much that this is fantasy, but how the fantasy meshes with the more "realistic" themes in the movie. The way the secretaries go about getting what they want is so preposterous that top management's eventual benign acceptance of their reforms (except for wage equality) doesn't seem preposterous enough. More important, though, the film ignores the ways in which clerical workers are fighting to improve their condition in the real world. Instead, it focuses on the hilariously improbable adventures of three individuals. In this way it obscures the real nature of the conflict hinted at in the early scenes--the conflict between managers and workers in general, between classes.

The barriers which prevent workers from joining to fight for their desires, the forces which divide them and instill a sense of powerlessness and resignation are complex and operate at many levels at the workplace. They involve the structure and nature of work itself: wage policies, job hierarchies, division of labor, favoritism, traditional paternalistic ideologies, misplaced loyalties and fear. The problems of office workers are not dispelled simply by replacing an evil, incompetent boss with a benevolent and efficient one, even if it is a woman. And contrary to the postscripts which sketch the futures of the three heroines, most clerical workers are chained to their form of employment with little chance of escape. Even the fulfilled aspirations of the triumphant secretaries are basically accommodations to the existing set-up: Tomlin gets her promotion, Fonda gets married again and presumably quits the workforce, Parton becomes--guess what?--a country western star.

Despite its title, Nine To Five never questions the fact that most of us have to spend forty-plus hours a week doing jobs which are of no value to us except as a means of survival. It criticizes bad bosses but not bossdom, bad working conditions but not the condition of wage-work itself. In this sense, maybe the Chairman of the Board's acceptance of the reforms engineered by the heroines isn't so preposterous after all. Daycare centers, flex-time, job-sharing and pretty offices may cost a little more, but if they cut absenteeism and stimulate huge increases in productivity, management will come around all right.

Finally, what is particularly offensive about this film is that it uses real problems -- my problems-for purely escapist purposes. By presenting conditions which are a daily source of anxiety and despair to millions (and not only women), the film hooks its audience, but only to get a laugh. It exploits rebellious feelings of an increasingly important group of workers in a period of rapid change and emerging self-consciousness.

We can watch Nine To Five and go home chuckling to ourselves thinking about how these secretaries, whose concerns we can identify with, finally get their own. But we know very well, even though the movie does its best to help us forget it, that tomorrow or the next day we're going to have to go to work just like any other day, and the all's-well-that-ends-well message has little to do with what we will have to face when we get there.


Hello Out There

Submitted by ludd on January 20, 2010

This is the first issue of Processed World. We hope it will serve as a contact point for office workers who are dissatisfied with their lot in life and are seeking something better. The current situation of most clerical workers, secretaries, and "processors" of various sorts is our starting place: meaningless work with little material reward in a deteriorating and self-destructive social system.

The opening article offers a compelling description of the individual mired (but not hopelessly) in Corporate Office Land. From there we go to the Blue Shield strike, which is still going on as we go to print. This trade union-based attempt of office workers to improve their situation has run up against institutional and strategic constraints.

The following article, "New Information Technology: For What?" has undergone intensive discussions among the writers and editors of PW. After a brief economic analysis of automation in the office it broaches the touchy subject of whether or not computers-- and high technology in general-- are inherently oppressive. Also discussed are some of our ideas of how a society based on free social relations can put new information technology to use.

Next is a short story about insurrection in San Francisco in 1987, beginning with the occupation of the Bank of America buildings by the workers inside. A review of the movie 9 To 5 concludes our first issue. Hollywood's attempt to address the reality of office work gets lost and distorted in improbability and easy laughs.

We hope these articles (and those in other issues to come) will begin to challenge the assumptions upon which this society is built. At the root of this effort is our desire to live and take part in a radically different social system, a society which as yet exists nowhere on Earth.

These new forms of social existence begin with communication, with breaking down the barriers that isolate us and finding different ways to express our feelings and thoughts. With a shared understanding of the fears, desires, and pleasures of our daily existence, we can counter the false images and stereotypes encouraged by those who want to keep us in our "place."

In a world where so much of our time is wasted on boring tasks or ridden with anxieties, it is important that we experiment with ideas and activities that are in themselves enjoyable. Rebellion can be fun, and humor subversive. Only by cultivating our imagination and talents will we be able to find ways to shatter the existing order.

Write to us. Tell us about your situation-- where you work, what conditions you work under, what kinds of resistance you are already involved in, how you coordinate your activities with coworkers, etc. And write to us about your dreams. What kind f a world would you like to live in? What would you do with yourself if you could do what you enjoyed instead of what you've been forced to do to make a living?


New Information Technology: For What?

by Tom Athanisou

Submitted by ludd on January 20, 2010

"The computerized control of work has become so pervasive in Bell Telephone's clerical sector that management now has the capacity to measure how many times a phone rings before it is answered, how long a customer is put on hold, how long it takes a clerk to complete a call. . . Each morning, workers receive computer printouts listing their break and lunch times based on the anticipated traffic patterns of the day. . . Before computerization, a worker's morning break normally came about two hours after the beginning of the shift; now, it can come as early as fifteen minutes into the working day. Workers cannot go to the bathroom unless they find someone to take their place. "If you close your terminal, right away the computer starts clacking away and starts ringing a bell."
-from "Brave New Workplace" by Robert Howard
Working Papers For A New Society
November/December 1980

Between the lines of the publicity for the office of the future" we can catch glimpses of the treatment in store for office workers. Bell Telephone may be the furthest along in automating office work, but this "future" is in store for hundreds of thousands of clerical workers as new technology gets installed.

In manufacturing, automation is well advanced, though nothing like what's coming when the new robot technology gets installed. This makes blue collar workers a lot more "productive" than office workers. As the salesmen from Xerox and IBM never tire of telling corporate managers, the average industrial worker is backed by $25,000 worth of equipment, compared to only $3,000 for the average secretary and next to nothing for low-to-middle level managers.

With modern word processing equipment, one typist can do the work that previously took three. And in today's increasingly internationalized and conglomerated world, there is a lot of information to be handled. Everyday, millions of economic transactions are tracked by the corporations and the banks, and with each one comes the interminable complexities of a world choked by MONEY and its logic: billing, accounting, insuring, financing, advertising, researching what people can be made to buy. No wonder there has been a tremendous increase in the number of office workers. It is they who file, sort, type, track, process, duplicate and triplicate the ever expanding mass of "information" necessary to operate the global corporate economy.

As office employment has increased so has the cost of pushing around the continually growing body of bureaucratic detail. It has become high priority for management to reduce costs at the office by eliminating as many clerical jobs as possible, and to gain as much control as possible over the ones that remain.

In the office of the future, even middle managers and computer programmers will become unthinking drones. Since they make their living by pushing information, they are prime candidates for "job redesign" -- in other words, job elimination for many, tighter controls and more boredom and repetitiveness for those that remain.

You Can't Lay Off Machines, But . . .

As markets stagnate around the world, international competition sharpens. Faced with soaring prices for energy and raw materials, businesses of every variety are struggling to cut costs in order to maintain or expand their slice of a shrinking pie.

Between 1976 and 1980 companies that wanted to step up production were likely to hire more workers rather than buy more equipment. They were afraid to invest in new machines because they didn't want to be caught with excess production capacity in a time of economic slowdown. Unlike new plants and equipment, workers can always be fired, or, better still, they can be hired as temps.

Meanwhile, the cost of electronic control and data processing technology has been steadily dropping. Today they are "economical" on a larger scale than ever before and intensified competition gives wavering firms the necessary push toward automation. If your company doesn't use the new technologies it will be driven under by one that does, and if your country doesn't use them, perhaps because of union pressure to preserve jobs, it will be blown out of the market by Japan-or whoever else does.

Unemployment, Automation, Revolt

Some computer industry mouthpieces still persist in proclaiming that the new systems will "create" as many jobs as they destroy. But this is a self-serving lie. The "business machine" and automation industries are rare islands of prosperity in an otherwise crisis-ridden economic picture, and they are, if anything, more automated than other sectors. In reality, large-scale unemployment unlike anything we've known since the last depression is just around the corner.

Automation isn't new. and neither is the unemployment it creates. During the fifties, workers in auto, steel and mining waged bitter fights against the mechanical "job killers." But the unions bargained away jobs and skills for improved wages and benefits. The result was a permanent pool of between twelve and fourteen million skill-less, jobless people, culturally, geographically and often racially segregated from the employed population.

Through the last two decades, this segregated "underclass" has provided management with a ready answer to unskilled and semi-skilled workers who resist speedups and takeaways. If you won't do twice as much work for half the real wage there's always someone out there hungry enough to do it instead of you. Added to this threat and the other well-known classic, the runaway shop, the new automation gives management a blackmail "triple whammy." Once powerful and militant groups of employees are bullied into accepting brutal cuts in wages, benefits and conditions, with their unions lending a hand. The current plight of auto and steel workers is example enough.

As unemployment grows and real wages fall distrust and competitiveness between employed and unemployed may prevail. But there are other possibilities. People who thought of themselves as "middle class" may realize that they can be dispensed with just as easily as the janitor, the busboy or the nurse's aide who live "on the other side of the trucks." The newly unemployed, who have been taught to expect opportunities for career and salary advancement that the system can no longer provide, may not passively accept being thrown aside like garbage.

During the last depression, unemployed people joined employed ones on the picket tines, while the employed helped the unemployed fight for better relief or against evictions. The new wave of unemployment may help to recreate such unity by minimizing differences of sex, race, skill and culture.

Holding Actions

There are various ways to try to counteract the impact of the new technology and the economic forces behind it. Unions and workers' support organizations have proposed reduction of the work week with no cut in pay, demanded better working conditions and more control over the work process, and resisted management-imposed job redesign. The methods of unions, however, are limited to the traditional end of-contract strikes, interminable grievance procedures, or lobbying government for better labor legislation. (In the article on the Blue Shield strike, we discuss the need to transcend these methods with more aggressive, on-the-job action coordinated between workplaces.)

Successful actions on any of these issues are always subject to renewed attacks by management. While workers in a given office or factory may prevent implementation of a particularly loathsome technology, the pressures of survival will eventually force the company to take a harder stand. Even if massive social unrest succeeded in winning a four-day work week the wage gains would rapidly be taken back by inflation. Though it is certainly desirable to reduce time on the job and improve working conditions, no amount of "job humanization" will change the basically wasteful and useless nature of most work.

As long as the existing set-up endures there will be no end to the problems created by automation. In the short run, successful actions on particular issues will gain some breathing space and provide people with concrete experience in overcoming their separation and passivity. But in the long run the system itself will have to be challenged. A world where technological progress doesn't mean ever more suffering and loss of freedom will never be created by a system so paralyzed by its need for fast profit and centralized control.

Computers, What Are They Good For!

Though automation threatened livelihoods by eliminating d degrading jobs, there is nothing inherently bad about computer technology, in a different society, it could be used to improve our lives in all kinds of ways.

Consider how hard it is for blind people to live independently. Microprocessor-based technology can ease their isolation considerably by simulating the lost sense of sight. Already there is a reading machine built on a voice synthesizer and a powerful microcomputer which can read any clearly printed text at a rapid clip. The problem is that it costs $30,000 -- the only individual who owns one is singer Stevie Wonder.

"Vision" systems are also in development. They work by converting a TV image produced by a small camera worn on the side of the head into a pattern of tiny painless needle pricks on the back. With a little practice, a blind person can learn to "see" that pattern well enough to walk around in crowds and manipulate small objects. These devices could be made available to millions for only part of the cost of the MX missile system, or for the equivalent of Exxon's annual advertising budget.

Future Features

It is easy to question the warped priorities of modern society, but harder to see the deeper reasons for them. At root is what is most taken for granted-that in order to have things we must buy them; that in fact they are made only to be sold; that we can get things we need and enjoy only if we have money; that "advances" in technology arc, governed by competition for profit, markets, and credits; that decisions about how we spend our time and use our talents are dominated by concerns for "making a living"; that only officially sanctioned authorities have the power and capacitv to niake important decisions that effect our lives. In tliis system -- which rules in the "socialist" countries just as it does here, though in a mutant, state-run form -- everything counts first and foremost as a quantity of money, including our skills and time.

The result is that resources are allocated and products distributed according to power and wealth, rather than according to human need or desire. 'The fragmentation of the world into rival businesses, nations, social groups and individuals creates permanent irrationality-war, starvation, catastrophic wastes of time, energy and materials, misery of every description.

Suppose, though, that all sorts of people throughout the world decided to stop following the rules and priorities that govern society today. Their first actions would probably take the form of massive strikes and occupations something like what has been going on in Poland, or among squatters in Europe.

But suppose people went beyond this and organized themselves into groups according to what they thought needed changing, and according to their skills and willingness to make those changes. These groups could begin to supply themselves and each other by direct communication about their needs for goods and resources, When they needed something they could contact the people who had information about it, or who worked in factories that produced it. Suppose, too, that the workers at these factories had enough information to make informed decisions about where to send their products. Life would turn more and more on the conscious decisions of groups of people; the market would be circumvented, and money would become superfluous as a means of exchange.

Suppose this activity spread throughout society. Suppose the vicious forces deployed against it by those in power were successfully defeated, and the military, governmental, and corporate structures that control our lives were thoroughly dismantled. From now on, people would work, study, create, travel and share their lives because they wanted to, for themselves and for others.

A movement capable of transforming society in this way would have immense problems to tackle. Two thirds of the world population is seriously malnourished or starving. Hundreds of millions are without decent housing, clothing, sanitation, medical care. Most are illiterate. Cities are desperately overcrowded, while huge tracts of land are rapidly becoming deserts. "water, air and soil are badly polluted.

Some of the work necessary to set things right will be dangerous, and some tedious. When the glaring problems are solved, new ones will arise. If people were free to do what they wanted and not forced to work, how would everything get done?

Part of the answer is that a great deal of work that is today required to keep the system going could be immediately done away with, Whole sectors like banking, insurance, and marketing the three largest clerical employers-would be unnecessary. Jobs designed merely to supervise and control the population would be eliminated. Millions would be freed to learn and share other tasks, along with the formerly unemployed.

Products would be made to last instead of to fall apart in a few years so that the owner has to buy a new one. Very quickly, this would reduce the amount of work that has to be done. Meanwhile, as many jobs as possible would be transformed to make them interesting, pleasant and safe. The unpleasant work that remained would be shared around, so that before long no one would have to do them more than a few hours a month.

But how would all this be organized? Who would decide how much time and resources should be spent on a particular project, and how scarce resources should be allocated? How can the rise of a new structure of power and hierarchy be prevented?

Obviously we can't foresee all the problems that might arise, nor propose definite solutions. However, it's reasonable to assume that the more people participate in decision making, the less chance there is of power concentrating in the hands of any particular group or groups.

This is where the new information technologies come in. At present, at least a third of all computer time in the U.S. is used for military and "national security" purposes-monitoring telephone, radio and TV signals, tracking U.S. and foreign military forces, industries and raw materials, planning for present and future wars. Much of the rest is used in the electronic transfer of funds from one corporate account to another. And all this information is tightly guarded, placed under coded "locks," and made accessible only through an elaborate hierarchy of classifications and clearances.

However, in the context of a growing movement such as the one described above, operators and programmers could begin sorting through the immense computerized files. A lot of information, like cash flow accounts and secret dossiers, could be simply wiped. The computers used for spying can be put to other uses or dismantled. Inventories of actual goods, equipment and raw materials, along with any other useful or interesting data. could be kept, made public, and reorganized. With the design of the proper systems and the installation of easy-to-use terminals in accessible places, work groups, communities and individuals could continually update, index and tap into the growing pool of information.

Most production would be planned at the local level. Work groups could organize their tasks as they see fit. The amount of milk or bread needed in a region could be produced locally right there, eliminating fancy packaging and long transportation efforts.

But for other purposes elaborate plans would be required. Many projects would have to be coordinated at an inter-regional level. Computers can help here because they can digest enormous amounts of data into summaries that enable participating communities to set up the broad outlines of a plan: what products they need and how much, and what resources and skills they have available. Computers could match needs to resources and pinpoint potential surpluses and shortfalls.

Once plans were agreed upon, communications systems could facilitate their smooth follow through. When conflicts and shortages arise many of those affected could be brought together "on line" to discuss strategies for their resolution. Potential suppliers could respond to shortages with information about available stocks and perhaps negotiate to expand production. Final discussions could be handled by phone or in person.

Of course, it's not the computers that are actually doing the planning, it's people. And no one really wanted to spend a lot of time in front of a Video Display Unit or sitting through dreary meetings. So "planning committees" would probably be designated by communities to make analyses and suggestions that they would bring back for approval. The "planners" could be delegated on a rotating and recallable basis to ensure both that they do a good job and that their temporary responsibilities don't "go to their heads."

Decision making would be decentralized to the maximum extent, and everyone would have a chance to participate. Gradually, every area and community in the world that wants t) join in could be linked together. The right mix of autonomy and interdependence could be approached in the context of a massive public discussion about the best ways of doing things.

In such a world automation, like computers in general, would mean something entirely different than they do today. Instead of being used to throw millions out of their jobs and squeeze more and more work out of the rest, it would be applied to eliminating necessary but repetitive and boring tasks, and to reduce the amount of less-than-enjoyable activity required of everyone. The time freed could be spent learning, playing, socializing, traveling...

Prototypes: Nonhierarchal Information Systems

These may seem like totally unrealizable fantasies but they are as much part of the potential of the new information technology as the unemployment and degradation it engenders today. There have already been several attempts to demonstrate the hidden social potential of information technology by creating systems that take some first halting steps towards public access and community control.

One such system, named Cybersyn, was being developed in Chile until the 1973 (U.S.-backed) coup put the present military dictatorship into power. The idea of Cybersyn was simple: to install a computerized information gathering system that could be used to observe the Chilean economy in process, and to help predict the effects of various decisions upon it. Cybersyn was to be capable of producing detailed output, or of boiling down large masses of data into easily comprehended graphs and tables. In experiments done just before the 1973 coup, it was found that workers were able to use the system as easily as professional managers.

Cybersyn is not presented here as a model to be adopted. On the contrary, this system was built on request by a central government and was implemented in the context of a national economy intricately bound up in the world market, which functions on the basis of profit, wage-labor and military force. In its very conception, therefore, it was meant to accommodate centralized power and the money economy. These institutions (which eventually put a bloody end to the Chilean experiment are precisely what must be abolished for any attempts to change society to succeed. Cybersyn does, however, demonstrate the simple logistical feasibility of the widespread installation of easy-to-use computer communication facilities.

Today in the Bay Area, a related kind of system is being developed. "Community Memory" is being designed to facilitate the decentralized, non-hierarchical sharing of information, needs, skills and resources, or anything else that can be typed into a keyboard: philosophical or political opinions, recipes, personal advertisements. According to a Community Memory publication,

"Community Memory is ... an open channel for community communications and information exchange, and a way for people with common interests to find each other. It is a tool for collective thinking, planning, organizing, fantasizing and decision-making.

"By being open and interactive, Community Memory seeks to present an alternative to broadcast media such as TV. It makes room for the exchange of people-to-people information, recognizing and legitimating the ability of people to decide for themselves what information they want.

The projected incarnation of Community Memory is a broad dispersion of computer terminals in public places, such as community center, libraries, stores and bus stations. ..

"The designers of Community Memory would like to see a world not broken up into nation states, but one built upon overlapping regions of concern, from household to neighborhood to interest group to work group, from geographical region to globe where decisions are made by all those affected. This would be a world where power is distriputed and governance is the process of collectively trving to determine the best action to be taken, via general discussion and complete dissemination of inforination. With this vision, the Community Memory system has been designed to be a communications tool for a working community."

What Kind of World Do You Want to Live In?

In a world where everything and everyone is treated as an object to be bought and sold, the new technologies-and most of the old ones for that matter-will inevitably create hardship and human misery. Whether it's the office workers at Bell Telephone or the women in Malaysia going blind assembling the integrated circuits for our new, self-tuning, giant screen, stereo color TV's, someone always pays.

The new information machines are bringing changes that call for more than simple opposition. We must have some idea of what we want to do, and not sink completely into the politics of unemployment and workplace drudgery. The ease with which computers are used as instruments of social control cannot be allowed to obscure their liberatory potential.



14 years 4 months ago

In reply to by

Submitted by annaw on January 20, 2010

The Bell Telephone office is already there... for many, especially IT workers, it is the reality already. All the people you may reach on the phone, when you need some kind of customer assistance, do work in highly controlled and pretty sadistic environment, much like this described above; people complain but continue working nevertheless :/ Get really squeezed psychologically, I saw people burned out, really deprived of character, will and strength, some after some years, some after months... And I'm talking about Europe, not the 3rd world.

You can quit, but the next job place might be (and probably will be ) the same hell.

No idea when such a system will reach a breaking point. Hope soon, but I do't see it coming yet.

San Francisco 1987: Would You Believe It?

Submitted by ludd on January 20, 2010


She glared down at the fancily-dressed woman sitting next to where she was standing on the streetcar.

"What right do you have to complain about being crowded? You only paid 14 cents" sneered back the seated woman, who had overheard the younger woman's explanation to her friend about how most drivers didn't count pennies.

"Look lady, I don/'t care if you're proud of paying, it's none of your goddamn business how I got on this streetcar, so just keep your fuckin' spiked heels away from my feet!!"

Willie Moreland felt the tension building in the streetcar as it whisked along underground. The two antagonists were separated as the crowd surged out and back into the car at each stop, rearranging the mass of sweating, work-bound bodies. Willie could see people choosing sides by the expressions of interest or fear that flickered across their faces. Those who were interested eagerly craned their necks to see the latest outburst of a conflict that had been simmering for some time.

A couple of young Latino women stood in the back, their voices suddenly rising above the buzz of conversation: ""You! You never even gave us a minute! It was just non-stop data entry all day, everyday! You wouldn't even let us go to the bathroom except on our breaks!"

The businessman, his eyes darting about for a sympathetic face, turned ghost-white as he backed into the surrounding crowd trying to escape the wrath of his ex-employees.

"Look, I'm sorry you had a bad time at our company, but we have a business to run and we must get the most from our employees."

"The MOST!! Shit, by the time you were finished with us everyday, we were too tired to do anything but go home and watch TV or fall asleep!"

"Kick his ass!" someone shouted.

"Yeah, let him have it!"

Willie felt his mind racing. Everything seemed so different since the Bank of America office workers and taken over their buildings two days ago.

"I hope Fred, Jenny, and the others are OK in there" he thought to himself. Since he was unemployed he had time to carry a sack of canned foods down to the occupiers, as well s the outside press and 25 copies of the latest issue of their own paper.

SPLAT! One of the women spit in her ex-boss' face. As he swung to strike here he was pummeled to the floor by the blows of five surrounding passengers. They shoved the humiliated executive into the corner. Where a few weeks ago people had ridden to work sullenly, oblivious to the shared misery around them, today the tension reverberated among the tightly-packed bodies.

For a brief moment Willie remembered the past years' organizing efforts, the apathy and hopeless cynicism that seemed to pervade most white-collar workers' attitudes. The lack of enthusiasm during the unionization drives in '84-85 had really depressed him for awhile.

After the unions had gotten in it was a short time before Willie realized there was good reason to be unenthusiastic about them. Except during the couple of months before a contract expired, all the union officials ever did was enforce the work rules agreed to in the contract and exhort workers to increase their productivity. Even when there was a strike, the union would just pull their members out on to a picket line where they had very little leverage. Taking control over the data banks, machinery, and offices was outside of the legal limits set on union activity by the Federal government, and no "sensible" union leadership would risk the fines and jail terms that would follow any real militant activity by their membership.

Now, for the first time in memory, there was a direct challenge to the status quo by hundreds of white-collar workers, acting on their won. Bank of America workers were holding most of the executive staff hostage in the World Headquarters downtown, and controlled the administrative/data processing center at 11th and Market.

Jenny was exultant on the phone yesterday when she told Willie about the spontaneous walkout in one of the data processing centers, and how they had been joined by others throughout the building as they paraded through with the captured executives.

"Fred blew up at the supervisor when he kept hanging around behind. him. He and two others grabbed her and threatened to beat her up if she didn't back off. Terrified, he agreed to everything and soon everything was being demanded--things she had no power to agree to. That's when everyone walked out! It was fantastic!" she excitedly recounted.

In the past two days they and already erased or transmitted a substantial percentage of the records held in the building's massive computer memory banks (covering B of A's operations worldwide). Transcripts of the broadcasts were being made as quickly as possible, printed, and distributed over the area by the network. The broadcasts were coming over a shortwave radio transmitter put upon the 22nd floor, made by a couple of programmers and a maintenance man.

Willie found the details of the Bank of America's international counterinsurgency funding efforts interest, but he was really excited by what his friends we doing. For almost 45 hours they had been destroying or erasing all records pertaining to personal and/or corporate wealth.

He remembered a certain cunning gleam in Jenny's eyes at the last meeting when she said "one of the best things we could do is destroy a big chunk of the records held in the bank. If we eliminate all those 'vital' numbers that provide the illusion of a 'real' basis for the status quo it's going to be a lot harder for anyone to retake power based on this system. We have to figure out a way to directly challenge the money/wage-labor society, beyond our rather limited efforts to acquire free goods, housing, and transportation."

The train came to a halt at Powell Street and people poured out, boisterous and full of frenzied relief. From Hallidie Plaza where they came out, up to the Civic Center in one direction and to the Embarcadero in the other, Market Street throbbed with people. Hundreds of groups of ten to several hundred milled around, with the people moving freely from one group to the next, discussion, arguing, screaming at each other.

Willie and the other fresh arrivals from the subterranean artery were met by people from all walks of life: financial district clerks and secretaries, retail sales clerks, construction workers, truck and bus drivers, cabbies, Tenderloin winos, teachers, students, hippie street people, etc.

Willie entered a nearby circle of people.

"...2500 National Guard troops are on the way from Edwards Air Force Base near Los Angeles!"

"Aren't they the same ones who were in East Los Angeles an Watts last summer? Why are the coming here?!? There aren't any riots!"

"They'll use 'em on the Bank of America buildings and anyone who tries to defend them. And they'll go through the neighborhoods just to show people who's in charge!"

Faces tilted abruptly toward the distinct wap-wap-wap of an olive green military helicopter overhead. Leaflets fluttered down:

[font=Courier]June 9, 1987[/font]


All citizens are hereby instructed to return to their dwellings until further notice. The State of California is preparing forceful action against the terrorists and criminals who are seizing buildings in downtown San Francisco. All honest and patriotic citizens are advised to return home immediately to avoid unnecessary destruction of property and life.

Mayor Carol [font=Courier]Rude Sliver, S.F.[/font]
[font]Governor Thomas Broadley, Ca.[/font]

The police who had been all over downtown the past day and half were nowhere to be seen the SWAT teams had gone back to the Hall of Justice.

Willie knew now that people had not bought yesterday's interpretation of events by the big dailies and TV stations in town.

San Francisco Examiner: June 8, 1987 (Editorial)

Attempts to negotiate with the terrorists in the Bank of America buildings have thus far been futile. No one inside seems to be able to speak for everyone and no specific demands have been issued.

There has been, however, a great deal of communication between the terrorists and the outside world via telephones a shortwave radio station which they have commandeered...

...these communists are calling for something completely unrealistic and impossible to achieve- (from their broadcasts) "a world without the state-administered, capitalist austerity of the 'Free World' or the bureaucratic tyranny of the 'Communist countries'... a world where people co-operate freely in providing for each others' needs and desires without the constraints of wage-labor, money, or any kind of institutional authority." - Imagine the foolishness!

...We hope this hostage seizure can be settled peacefully, though the agitated, rash behavior exhibited thus far leads us to fear the worst...

...Utopian visions have been around for as long as human society has existed. They are no more realistic today than they were at the time of Jesus Christ.

Terrorism is unjustified whatever the cause, it cannot coexist with a free society, and must be thoroughly suppressed.

Some people began leaving down the side streets after the leaflet came down, but thousands remained, buzzing with anticipation. Some groups attacked the stone garbage receptacles. Fragmented pieces of stone, empty bottles, and various other objects were visible in the people's hands. Here and there handguns glinted in the morning sun.

Barricades sprang up at nearly every intersection along Market and in many surrounding streets. Telephone booths toppled over, cars and buses were overturned, office furniture was brought out of various buildings.

"...and the Bechtel building, too!" exclaimed an elderly secretary, her eyes gleaming with excitement. "y'know I've been dreaming of this for 32 years!"

"What didja say?" asked a young fellow from the Sunset who had just entered the circle.

"the Standard Oil building, the PG&E building, and the Bechtel building at First and Market have all been occupied!!" she repeated proudly.

A big smile came across his face.

"My father called home from work and told us that they've occupied Hunter's Point and Bethlehem shipyards. The radio reported that PG&E workers are sitting in at substations and the generating station on the By. I got a free ride here on the K-Ingleside. McAteer, Galileo and Mission high schools have been taken over by the students, and so had USF and San Francisco State!!"

Feverishly excited, Willie yelled "GODDAMN! It's a GENERAL STRIKE!!"

* * *

Arriving at her job at 8:57 AM, as usual, Frieda Johnson didn't realize what was going on just a few blocks away. She parked her car and went into the Pacific Telephone building at Third and Harrison. She knew about the Bank of America building occupations but she hadn't heard any of the shortwave broadcasts or seen any transcripts, so she believed the TV and radio news reports about terrorists who had infiltrated the BofA staff. She had been a bit frightened about driving form the safety of her suburban home into work, only a mile from the B of A World Headquarters siege, but she was more afraid of losing her chance at the promotion to division manager which she knew would be decided soon.

As she entered the building she noticed several executives in the lobby, glancing furtively toward the entrance, urgently discussion something. Frieda always made it a point to discreetly ignore her superiors unless they spoke directly to her. She hadn't lasted this long or come this far only to blow her chances for further career advancement by butting into her boss' conversations.

"Oh Frieda, could you come over here, please?" called Frank Martin, her boss. "I'd like to introduce you to Seymour Taylor. You know John Gilles, our general manager."

"Yes, good morning Mr. Gilles, how do you do Mr. Taylor."

"Ms Johnson, Mr. Taylor here is an agent of the FBI. They are requesting our help in dealing with the terrorist siege at the Bank of America buildings. You will help him with whatever he needs" said Gilles.

"Of course" she replied coolly, though she felt apprehensive as she always did when working around law enforcement officials. This wasn't the first time she helped out in such a way. The San Francisco Police Dept. and a series of small booths in which they carried out wiretaps. She had felt justified in helping them since they were primarily used to bust drug rings, but more and more in the past 3-4 years they served as listening posts on political communications between different people and groups. This made her feel uncomfortable since it was difficult for her to believe in the government's claims about the dangerousness of these "subversive organizations." She still remembered the lies of Vietnam an Watergate, and the stories about McCarthyism her parents told her.

She took Mr. Taylor of the FBI up to the 7th floor. As they walked out of the elevator (it was now about 9:15 Am) Frieda noticed immediately that there were only about 20 of the usual 53 data entry operators at their terminals. She decided to get Mr. Taylor settled before dealing with the apparent sick-out.

They walked down the corridor and when they turned the corner they both started at the sign.

"What's the meaning of this?" demanded Frieda of the group of data entry clerks who were gathered around a desk which had a radio transmitting on it.

Taylor tried to bolt as soon as he saw the group standing around the desk, but he and Frieda were grabbed by several of the workers and put into chairs.

"Listen!" they commanded.

This is the voice of Free San Francisco, broadcasting from high atop the former Bank of America building, renamed the Tower of Power!. . . And for now, we have the power here in our city. There are now 12 buildings under workers' control, the shipyards and Hunter's Point are occupied, the PG&E workers have risen and electricity and gas are assured us. Muni workers are operating buses and streetcars for free, and we have reason to believe that supermarket and restaurant workers along with truck drivers are bringing in provisions from the Safeway distribution center in Richmond. Ten different high school and university campuses have been taken over by students. There are thousands of people out on Market Street and we've just been handed a Martial Law decree that has been dropped on the crowds -- forceful action is being prepared -- (A FEMALE VOICE CUT IN, URGENTLY)

Listen, everybody who can help! Organize yourselves at your workplaces and in your neighborhoods. Arm yourselves! Gather together food, water, and weapons. Prepare to defend yourselves against National Guardsmen who will be here soon. We will never stand alone, call your friends and relatives and tell them what's gong on! . . . Don't get killed trying to be friendly, but remember fraternization is probably our best weapon. We must reach and win over these troops. . .

Taylor squirmed as he tried to figure out a way to escape. Frieda didn't know what to make of it all -- who were these terrorists and was it true what they said about all the new occupations? "Oh, why didn't I stay home today?" she wondered to herself.

"Well, Ms. Johnson, whose side will you be on?" asked Joan Chang, an employee of about 8 months in the data entry center. "His?" gesturing with disgust at Taylor. "Or ours?"

"You'll never get away with this" said Frieda.

"Don't be ridiculous, we are deciding who's getting away with what now" said Walter Fortune, a black man with three children who had ended up here after being laid off from his job as a teacher in San Francisco for the second time.

"He's got a point there, at least for now" she thought to herself. Fried had always been "pragmatic" (that is, sensitive and responsive to power) so she said "I guess you're right about that. I can say quite honestly that I'm not with him and will never be with the FBI or the government, though I'm not sure if I'm really with you either."

Walter, Joan, and the others broke into smiles. The plain truth was that they weren't exactly sure if they all agreed with each other. They had only been together as a work group for a short time. The longest anyone had been there was a year and a half, but most people only lasted few months before they went on to something else.

The common feeling of isolation (which they all shared, each alone) was rapidly disappearing and a new sense of power was present among them. the realized something very important was going on and that they could be part of it. Many felt an almost child-like enthusiasm.

"Let's go make sure they haven't cut off the phones! said Walter, and most of them hurried off to see what they could do.

"You'll pay for this, Johnson!" threatened Taylor.

They left him handcuffed to the toilet in the men's room on the 7th floor.


"All right men! Our job is to clear the streets and seal off downtown. The San Francisco Police Department SWAT teams will be making the actual assaults on the buildings held by these commie, anarcho-terrorists. We are going to assist them as necessary, but no shooting unless you are ordered. Your officers have been carefully briefed on what circumstances justify the use of firearms-- you will have to rely on your crowd control techniques."

Jimmy Radile listened as the colonel tersely outlined their mission. He had only joined the National Guard about five months ago, and already he found himself in this important anti-riot unit. During his nineteen years growing in Fresno, he had heard about riots on TV and they had seemed so distant. Now there were riots in San Francisco, somehow connected to those terrorists in the Bank of America buildings, and he was going to help restore order.

After his basic training and a few months on weekend-only duty, he was called to active duty for this special unit. A lot of the guys in the outfit were involved with putting down the riots in East Los Angeles and Watts last summer. Jimmy vaguely remembered something about Guardsmen shooting unarmed citizens and burning some houses down with incendiary grenades.

"But everyone was acquitted and anyway, those people were going crazy! Somebody had to stop them before they destroyed the city. It was too bad about the excesses, but violence can only be stopped by stronger violence" he remembered his father telling him.

The briefing ended and the Guardsmen went out to the airfield and boarded the nine C5-A's which would carry them northwest to San Francisco. Jimmy's unit, code named ''Red-eater' was scheduled to helicopter from Cruise Field on the north edge of San Francisco. From there, fifteen platoons of 50 each with a machine-gun on a jeep would fan out through Fisherman's Wharf, Chinatown, Polka Gulch, and over Nob Hill towards downtown.

"Hey! Look at that!" shouted one of the soldiers, just as they passed over the Bay Bridge in Sikorsky helicopters. Jimmy and the others craned their necks for a view of downtown San Francisco to see what the fellow was gesturing at.

From the top of Transamerica Pyramid, the Bank of America building, and a few others were enormous colorful banners flapping in the wind. Along the waterfront thousands of people milled about. AC Transit buses headed out onto the Bay Bridge and parked broadside, already about six rows deep and growing fast. "'Black-bouncer' (unit 2) would have a tough time breaking through that logjam even with tanks and bulldozers!" thought Jimmy.

"Look at all those people!" exclaimed one soldier.

"And check out that bus blockade on the bridge!" yelled another.

"Silence!!" bellowed Major Bricknell, field commander for the mission.

"Back to your seats!" he commanded.

His stern demeanor was briefly animated by the strength of his delivery, but he immediately lapsed back into the bland grayness characteristic of career military men.

Jimmy's eyes quickly scanned the others to see if they felt as intimidated and fearful as he did. Most seemed sullen, but few looked as nervous as Jimmy felt. His nervousness was greatly increased by his certainty that 'Black-bouncer' would never get through the bus blockade on the bridge. "I wonder what those color banners were for?" he thought. "I hope they were right when they told us in anti-riot training that most people will go home when we get there" thought Jimmy, as he contemplated the sight of thousands of people around the waterfront.

A few minutes later they were disembarking at Cruise Field at the northern edge of San Francisco near the Golden Gate Bridge. It was now about 11 o'clock in the morning. After about 20 minutes they all assembled, and set out one platoon at a time. Jimmy's platoon was the second to the last of the fifteen that stretched out eastward on Bay Street from Funston Field past Van Ness to Ghiradelli Square.

They encountered no resistance, only a few curious onlookers from windows and a few people scurrying down side streets as they passed by. "All honest and patriotic citizens should go home and tune in the TV to Channel 7 for further information and instructions" blared the public address system on each jeep. "Clear the streets! Martial Law is in effect! Clear the streets or you are subject to arrest!"

Jimmy walked about 20 feet ahead of his jeep, his automatic rifle resting in his arms. He felt like he was in a dream -- somehow he had gotten into a WWII movie but the scene was San Francisco. The streets were almost deserted while he thought about the warm sun on his helmet, the cool wind on his face, and the blaring speakers form the jeep.

"Hey, I heard there's a bunch 'o gooks in this town! My brother told me he met up with three Vietnamese he used to know in Saigon in 1970 in a back street south of Market. They were gonna rip 'im off but then they recognized each other so they settled for the half gram of coke he had." Jimmy's consciousness was invaded by the nervous babbling of another recent recruit, an 18 year old kid from Modesto.

"Fuck you! Shut up!" said another fellow, even more uptight, in the other side of Jerry from Modesto.

On they went, turning up Van Ness, past Lombard and Broadway. As they cleared the top of the hill at Washington Street they came to a sudden halt. Ahead of them from one side of Van Ness across to the other was a solid line of people, arms linked, shoulder-to-shoulder. And behind the front line were thousands more, as far as they could see, and they were slowly advancing down Van Ness toward platoons 14 and 15 of 'Red-eater.'

Jimmy was struck by the crowd -- their earnest, excited expressions. These sure didn't seem like the raving commie, anarcho-terrorists they had been briefed about.

"'This is 'Red-eater'- 14/15 to 'Log Cabin', come in 'Log Cabin.' Facing thousands on Van Ness, please advise course of action." The platoon sergeant was frantically radioing in to the major the situation of his troops but aid and orders were not forthcoming. The Major was too busy with the other units who were facing similarly overwhelming odds. Platoons 41 and 2 had already been overrun and had surrendered without a shot down on the waterfront.

The 100 National guardsmen and two jeeps with machine guns, stretched across Van Ness, couldn't withstand the onslaught of these thousands, though they could exact a terrible price if the platoon sergeant gave the order to resist and fire. As the crowd came within a half a block their yells were clearly audible: "Don't shoot! We are not your enemy! Talk to us! Don't shoot! We have no arms! We won't hurt you! We are people just like you, not terrorists or rioters!"

Jimmy felt utterly confused, he was not prepared for this. Jerry from Modesto started crying to his right. "I don't wanna kill nobody" he sobbed.

The platoon sergeant yelled the orders "Use your rifles to hold back the crowd -- don't let them pass." The crowd drew nearer, Jerry and six other young recruits threw down their guns and ran off to the rear, stripping off their uniforms as they ran. Jimmy, sweating profusely, clutched his rifle in front of him.

There was no more than 10 ft. separating the line of Guardsmen from the crowd. Jimmy found himself face to face with hundreds of people.

"Listen you guys, we want to be free!" said a middle-aged fellow with thick glasses.

"Why are you here? Who are you defending?!? demanded a blond man with an earring in his left ear.

"Wouldn't you like to live in a world where you don't have to worry about how you're gonna make a living, in a world where you have the freedom to experiment with life?" asked a young woman in overalls and a green turtleneck.

"Wouldn't you like to grow up without having to go through ten years of traumatic adolescence full of insecurity, fear, and sexual frustration?" asked a young man, not long past his own adolescence, only a year or two older than Jimmy.

By now the crowd was within arms reach.

THWACK!! 44-year-old Don Emory, a fireman from Visalia, smashed his rifle into the jaw of a leather-clad gay man. Immediately the crowd surged forward and shots rang out. Screams came from all around. Jimmy tried to hold the crowd back with his gun and began swinging it at the people who were rushing all around him.

BAM! BAM! more shots from the other side of the crowd. Blood was everywhere as Jimmy went down, choked from behind and pummeled by people all around him.

37 people died in the battle of Van Ness Ave. including 23 Guardsmen. 115 more were injured, including most of the captured Guardsmen who were severely beaten before being brought to City Hall.

The San Francisco Commune lasted for five and half weeks before the city was successfully retaken by the U.S. Marines at a horrible cost in human lives: thousands dead and injured. Severe civil disturbances rocked twelve other cities during 1987, but none went quite as far in advancing a vision and a social experience of a world without institutional power, where people worked together without bosses and shared everything without prices or money, and where the very idea of Property actually began to lose meaning.

Jimmy Radile joined the defense of the city and had a significant role in seizing Cruise Field, the battle of Tank Hill in the Haight, and the battle of Russian Hill. He was killed on the 4th of July when the building he was living in Polka Gulch was hit by an air-to surface missile.

Frieda Johnson was a changed woman for three and a half weeks. She didn't return to the suburbs but stayed on and played a vital role in the phone maintenance group, and also helped out on shore watch, But as the government commandos slowly tightened the noose around the liberated zone downtown, her temporary residence was raided and she immediately surrendered, begging to be allowed to go home to her husband in Belmont.

The Bank of America buildings were retaken finally without firing a shot. They had been completely gutted by fire and vandalism. As the city joined the revolt, the B of A employees abandoned the buildings to help in the more general efforts. When the commandos arrived they were met by some sniper fire from a few buildings nearby but the Bank of America buildings and the surrounding blocks in the Financial District and near City Hall were deserted. Soiled and torn banners hung limply from rooftops, and signs everywhere proclaiming "Free San Francisco" were ripped down by the troops.

Most of the workers (including Fred, Jenny, and their friend Willie Moreland) survived the pacification and were never discovered as "The" Bank of America rebels. They all came to play important roles in the following years in the snowballing movement for social liberation.


Office workers on strike: San Francisco 1981

Blue Shield strikers on picket duty, North Point Street
Blue Shield strikers on picket duty, North Point Street

A short account of an ongoing strike of Blue Shield clerical workers in San Francisco in 1981, by Lucius Cabins.

Submitted by ludd on January 20, 2010

Since December 8, 1980, 1,100 office workers at Blue Shield Insurance Company have been on strike. They are represented by the Office and Professional Employees International--Local #3 (OPEIU), AFL-CIO. The union is pressing its demands to retain its Cost-of-Living-Adjustment formula for determining pay increases (which has been in effect for six years and would allow for a 14.7% wage increase this year): to reduce current heavy production quotas (initial claims processors are expected to handle 383 claims in each 7.5 hour shift!); to base the ""average production measurement'' on a four-day week to allow for a bad day; special rights for Video Display Terminal operators; and to improve pension plan provisions.

Blue Shield is demanding no mention be made in the contract of production quotas or standards, claiming such a change would open these matters up to grievances and arbitration, thereby limiting Blue Shield's competitiveness. Production standards, the company insists, should remain a management prerogative. Blue Shield was offering a 9.5% wage increase this year with a reopener clause for wage negotiations in the next two years. Since OPEIU Local #29 in the East Bay settled for 9.5% this year, 8% next year, and 7.5% in the last year with Blue Cross, Blue Shield has offered the same package. Also, some management ""take-away'' demands (e.g. a shorter lunch break) were reintroduced, after having been dropped to avert the strike.

The Company

Blue Shield is facing an increasingly competitive market. Several years ago. it lost its contract to process Medi-Cal claims when they were underbid by a non-union data processing firm. Blue Shield is the only unionized insurance carrier in San Francisco though they do have four other non-union offices in California in Los Angeles, San Diego, Woodland Hills and Sacramento. At the time of the strike, San Francisco Blue Shield was processing 52,000 claims per day, 37,000 of them under a federal contract for Medicare processing. Medicare constitutes a $12-million-a-year business for Blue Shield, about 1.3 million claims annually. Though they have been processing claims at below-average cost in the past four years, they are expecting stiff competition from the numerous non-union data processing companies entering the market to threaten their Medicare contract.

As the only major unionized private corporate office in San Francisco, Blue Shield is on the front lines of the rising battle between management and the increasingly important clerical sector of the workforce. This fact is not lost on Blue Shield, OPEIU, or the workers themselves. Blue Shield is clearly attempting to break the union outright or render it completely impotent.

The Union

OPEIU Local #3 won the right to represent the workers at Blue Shield in 1972 without serious resistance from the company. The 1,100 striking Blue Shield workers constitute 1/3 of the membership of OPEIU Local #3. A small union with a tiny foothold in the enormous office labor market of San Francisco, OPEIU Local #3 is fighting for its life in this strike.

OPEIU is affiliated with the AFL-CIO, and it pledges allegiance to U.S. labor laws. These laws impose severe limits on what workers and unions can do to achieve their demands (for instance, it is illegal to occupy a workplace). Their primary tactic in this confrontation with Blue Shield is the strike, a traditional walkout protected by National Labor Relations Act legislation. Out on the picket lines, however, workers no longer control the machines and data banks that are in their control daily when they are on the job. This divests them of the tremendous leverage they would have if they stayed in the offices and prevented their replacement by scabs.

The Boycott and Labor Movement Solidarity

The second major tactic of OPEIU, in an attempt to gain support for the strike, has been to appeal to other unions for a boycott of Blue Shield insurance contracts. In fact, John Henning, secretary-treasure of the state AFL-CIO, has issued an appeal for all unions and union members to cancel their insurance contracts with Blue Shield if they don't give in to union demands. This threat is less than ""toothless'' since it is only possible to break these contracts upon their expiration. In any case the medical insurance contracts of unions and their sympathizers represent a relatively small part of Blue Shield's total business, the bulk of which is processing federal Medicare claims. The vast majority of workers, who are not in unions, have no say over their companies' choice of insurance policies, and their bosses are hardly likely to support a boycott. With the boycott tactic, the union remains peaceful and within the law, but much of the strike's energy and resistance is diverted into hopeless boycott work.

As usual the union has not attempted to mobilize the millions of AFL-CIO members to support the strikers at Blue Shield (or anywhere else for that matter). Local #29 (OPEIU) in the East Bay, a ""sister'' union, undercut the bargaining position of Local #3 when they recently accepted from Blue Cross a contract which says nothing about production quotas or work rules, and accepts paltry wage increases for the next three years.

Meanwhile, office workers represented by the same Local #29 were on strike for six weeks against the Alameda County Council of Building Trades Unions demanding cost-of-living increases (which they finally got). The Council of Building Trades Unions used their power to prevent the Central Labor Council (AFL-CIO) of Alameda County from sanctioning the strike. One picket line- crossing union bureaucrat even went so far as to admit that he and his fellow bureaucrats were just of bunch of ""hot-air hypocrites who don't practice what we preach.

"The separation and isolation of workers from each other is clearly being furthered by the actions of these Bay Area locals... so much for the ""labor solidarity'' of trade unions.
Naive Union Strategies: Manipulation or Misunderstanding

The union accepts the ""necessities'' of the marketplace, i.e. that costs must be cut for Blue Shield to remain competitive. The union's strategy is to blame a ""malfunctioning data processing system'' installed in '78 by another company called Electronic Data Services for the too-high costs and production quotas, and they are appealing to Blue Shield to cut the 50- cents-per-claim fee that EDS gets instead of lowering wages, and to get an improved data processing system.

It seems highly unlikely that Blue Shield would take such suggestions seriously. Demanding more efficient management or proposing viable economic solutions for the company obscures the basic conflict between profit motives and workers' interests. The union bases its strategy on the erroneous idea that the workers and the company have basically the same interest in the company's success. In reality, the company's success by increasing profit margins. The main way of doing this is to cut labor costs by replacing workers with machinery, lowering real wages, or trying to get more work out of each working hour on the job. These are the very measures that the workers are striking against.

The union remains utterly naive in its political/economic perspective. In the concluding statement on their appeal for solidarity the union says:

"Since Blue Shield does have a federal Medicare contract, union labor should be upheld, not undercut.''

Can the government be relied upon to support workers against management? The answer lies in the history of the role of the U.S. government as strikebreakers (1934 Longshoremen's strike in San Francisco, 1970 National Postal wildcat strike, invocation of Taft-Hartley Act in 1978 coal miner's strike to cite only three examples out of hundreds). The National Labor Relations Act has been hailed as a progressive landmark of workers' rights. But a closer look at the action of workers in the industrial mid-East of the 1930's suggests that the National Labor Relations Board was created primarily to contain widespread militancy (factory occupations and sit-down strikes). At the same time as they gained the ""right'' to bargain collectively, workers were deprived by the courts of their most effective means of fighting when workplace occupations were made illegal.

Since its beginning in 1935, the NLRA has been amended by the Taft-Hartley Act of 1948 which further limited worker's rights to take effective action against their employers. The courts have repeatedly defined workers' rights to take action for themselves in the narrowest possible context. Now, in 1981, Blue Shield justifies its measly wage offer by referring to the President's wage guidelines as well as the pressure to remain competitive for the federal Medicare contract.

No one should hold any illusions that the federal government (or the state or the city) is in any way on our side (though there may be some effort to bolster the sagging AFL-CIO in order to control the upsurge of angry strikes which is bound to occur in the next few years). With Reagan's inauguration, the federal government will move to front and center in the attempt to impose austerity and sacrifice on us ""for the good of the country.''

Blue Shield Workers Take Direct Action

Blue Shield workers have tried to break out of the confines of the union's tactics. During the two weeks preceding the strike the workers engaged in a widespread slowdown on the job. Since the strike began, workers have spray-painted all over the Blue Shield buildings ""On Strike.'' Superglue in the locks of automobiles of scab temporary workers and Blue Shield doors have also caused some difficulty for the company. On the 17th of December, a bicycle messenger who crossed the picket line to deliver a message returned to find his bicycle dumped in the street. He attacked one of the strikers and was beaten up, suffering lacerations and bruises. In mid-January, a pile of claims waiting for processing was hurled out of the windows at the Grant St. office of Blue Shield.

Some ideas that came up during a discussion of the situation on the picket line included: cutting off the water necessary to cool the computer, thereby causing the computers to overheat and malfunction; also, the idea to cut off the phone connections with the building was raised. Some reluctance was expressed about taking such illegal actions, since the union would be blamed and would end up being tied up with legal and financial hassles-- another example of how unions and labor laws constrain workers. Some strikers also wanted the union to bring in ""some goons'' to defend the picket line and prevent scabs from crossing them so nonchalantly.

While force by striking workers (not hired goons) is invariably necessary to make some headway, even a military force of strikers would be inadequate if the struggle remains isolated in one office, company, or factory. Significant permanent gains can only be the result of networks of supporting actions throughout the workforce.

Insofar as they purport to represent specific groups of workers, trade unions are based on the separation of different types of workers and industries. It is becoming clearer that this is precisely what needs to be overcome. The isolation and separation of working people by sex, race, skill, job category, etc. is the single most useful tool that our ""leaders'' have in keeping us down. Trade unions, while occasionally paying lip- service to this idea, actually play an important role in maintaining and prolonging this isolation. Until office workers begin to make common cause with each other and all production workers, strikes will remain defensive and weak, with little chance of success, regardless of the militance of the particular workers involved. Still, the more direct control workers in any particular enterprise take over their workplace, the more likely they are to win their demands.

When in the U.S. Do as the Polish Do

According to Business Week (Jan. 19, 1981) workers' real income has been falling since 1978--the longest continuous decline since WWII--and is likely to continue dropping in the next few years. But fewer workers went on strike in 1980 than in any year since 1965, despite the worsening living standards. For years unions have been bargaining away control over the work process (i.e. agreeing to speed-ups and ""job redesigning'' layoffs) for increased wages and benefits. Now that the system is in crisis, owners and managers are no longer offering the carrot of wage increases in exchange for increased control. Today, they are turning to the stick of unemployment and falling living standards to keep us working for them on their terms.

Waiting for government or management solutions to our worries will get us nothing but less of everything (except maybe war). On the verge of a very serious recession/depression, we will have to begin asserting our abilities to decide what we want and how we are going to get it. For those of us who work in offices the first step toward a better life is communication with each other.

At the workplace our strength lies in our control over the massive quantities of machinery and data which are necessary to the continuation of existing institutions of political and economic power. We must not be fooled by anyone--politicians, union bureaucrats, or anyone else--who say we can get what we want through petitions, negotiations, or bargains with the existing order. For a world free from 9 to 5 drudgery and free from material scarcity and austerity, we will have to take over and transform the existing production/distribution/communication system. Polish workers have demonstrated this collective power-- we must make preparations to use ours.