Copied to clipboard 1. Introduction: We've got something to tell you 2. Inquiry: Understand, Intervene 3. Evaluation: Three years in call centres 4. Call Centres: In the Whirlpools of Circulation 5. Everyday Working Life 6. Confrontations: The Pulse of Collective Struggle 7. Proposal: The Next Steps... 8. Appendix 8.1 Questionnaires 8.2 Leaflets 8.3 Call Centre-List 8.4 Literature and Links 8.5 Glossary Printer-friendly version