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8. Appendix

Submitted by Steven. on January 24, 2010
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  • 1. Introduction: We've got something to tell you
  • 2. Inquiry: Understand, Intervene
  • 3. Evaluation: Three years in call centres
  • 4. Call Centres: In the Whirlpools of Circulation
  • 5. Everyday Working Life
  • 6. Confrontations: The Pulse of Collective Struggle
  • 7. Proposal: The Next Steps...
  • 8. Appendix
    • 8.1 Questionnaires
    • 8.2 Leaflets
    • 8.3 Call Centre-List
    • 8.4 Literature and Links
    • 8.5 Glossary
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