Fight Like Hell for the Living: A Year of Struggle in UK Call Centres After a year of disruption, reorganisation and loss in the UK’s call centres, this article surveys…
Predictive Dialing For Dollars: Phoning at the Cutting Edge of Technology In response to the release Boots Riley's film Sorry to Bother You in 2018, I wrote this piece about…
Workers Launch Wave of Wildcat Strikes As Trump Pushes for ‘Return to Work’ Amidst Exploding Coronavirus A report on the spread of wildcat strikes in response to the coronavirus in the US…
Welcome to Call Centre Athens An personal account of working in a Greek call centre. From The Barbarian Review.
The call centre diaries, part 2: performance review The second installment of this ongoing series details boss/worker relations at Manpower's National Recruitment Centre before and during a period…
The call centre diaries, part 1 The Call Centre Diaries will be a semi regular series detailing my experiences as a precarious worker. To kick things off I’m going to share my…
Worker sabotage in a financial services call centre An inspiring first person account of employee sabotage in a pensions call centre, where workers helped customers recoup forgotten pension…
It makes us sick: notes on affective labour, sanity, and post-Fordism A slightly polished version of a short talk for a panel discussion on post-Fordism and mental health…
We have ways of making you talk! Review Article Hotlines: Call Centre, Inquiry, Communism (Duisburg: Kolinko, 2002).
Off the clock Jen Rogue writes about how our work life infiltrates itself into our dreams and technically amounts to unpaid labor.
A “zero-hours” contract… for thousands and thousands of hours Jack Staunton writes on his work in a call centre compiling government market research surveys.
