call centres

Staff at a Ladbrokes betting call centre on Merseyside are staging a 24-hour walkout in a row over pay.

Detailed report written after three months of work as foreign call centre worker in Delhi and…

Report from October 2002 about work, resistance and the possibilities for struggle in a Milan call centre.

A short account from November 2002 of working in a commission-based telesales call centre in Athens, Greece.

Comment on the latest case of call centre jobs "transferred" to India, and the trades union response to it, from Norwich Class War.

Porters, cleaners and switchboard staff employed by Rentokil Initial, based at Whipps Cross Hospital in East London, have been on strike since…

Another 1,000 jobs are to be axed in the health service, this time from the relatively new NHS Direct, bringing the total job losses across the sector to 13,000 over the past few months.

Cable company NTL will tomorrow announce a jobs cull, axing almost a third of its British workforce as it pushes for £250m in annual cost savings…

In the wake of the first unfair dismissal case for a sex worker, libcom.org interviews another sex worker about the industry, the work, and the…

Thousands of civil service jobs could be moved to call centres overseas in a bid to save the government £1 billion, a union is claiming.

Article on the growth of call centres and struggles within them, focussed on Brighton in the UK.

Review of Kolinko's book, Hotlines: Call Centre - Inquiry - Communism